Moomoo Support Channels

There are many ways to get in touch with Moomoo Financial for assistance. We are always happy to help! You may find all our support channels below.

Live Chat:

We are available 24/7 for support via live chat. To initiate a chat with one of our agents, click here.*

Customer Service Hotline:

For any urgent issues or to speak to one of our agents, please call us at:

+1-888-721-0610 (English)

+1-888-721-0660 (Chinese)

Our customer service representatives are available from 8:30 AM – 4:30 PM EST.

Email:

If you have any non-urgent inquiries, reach out to us via email at cs@us.moomoo.com. Our response time is generally 1-2 business days but normally faster!

Please attach the following information so we can provide high-quality, efficient service:

● Screenshot of the issue

● Your Moomoo ID

* = Please be aware that some topics involve additional support and may require a call during our standard phone operating hours.

This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors. It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal. Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.